Question 1

What are lab-grown diamonds?

Accepted Answer

Lab-grown diamonds are real diamonds created in a controlled laboratory environment using advanced technology that replicates the natural diamond-growing process. They have the same chemical, physical, and optical properties as mined diamonds — the only difference is their origin.

Question 2

Are lab-grown diamonds real diamonds?

Accepted Answer

Yes. Lab-grown diamonds are 100% real diamonds, not simulants like cubic zirconia or moissanite. You can't tell the difference between lab-grown and natural diamonds with the naked eye. Even professional jewelers need specialized equipment to distinguish between them. Both types of diamonds have identical brilliance, fire, and hardness.

Question 3

Are your diamonds certified?

Accepted Answer

Diamond grading and certification institutes such as IGI and GIA can charge upwards of a few hundred dollars per stone if you ask for certifications. We at VVS Diamond decide to not include them and pass the savings on to our customers which is one of the reason why we are able to offer our product at a very competitive price range.

Question 4

US Tariffs

Accepted Answer

We are based out of Canada and will ship our products internationally including the US. We handle all U.S. import tariffs and duties upfront, so your order arrives with no surprise fees or extra charges.

Question 5

How long will it take to receive my order?

Accepted Answer

Once your order is placed, it will be prepared and shipped within 2 business days. Typically, it takes 3-7 business days to receive your order in North America. We're doing our best to deliver it promptly for you. For the full estimated shipping time, please visit the shipping page.

Question 6

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. For the full estimated shipping time by market, please visit the shipping page.

Question 8

What is your return policy?

Accepted Answer

Please check our return policy here.

Question 9

Can I exchange an item?

Accepted Answer

You can return eligible items to us and received store credits of the same value that can be used to purchase other items in the shop. See detailed policy here.

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